Transform your customer experience with one powerful suite
Your online customer experience should include more than just a good website, an intuitive webshop, a quick chat function and an effortless payment system. The real art lies in connecting these interactions to give your customers a smooth online buying experience while building a consistent and reliable brand. Given that by 2025, an estimated 80% of all customer interactions will take place online, there's no better time to enter the digital arena with SAP Customer Experience (CX): the CX platform designed to manage intricate online interactions.
What is SAP Customer Experience (CX)?
As the flagship product of SAP SE, the unrivalled leader in enterprise software and customer relationship management, SAP CX offers a wide range of CX software solutions. This suite strengthens your organization with a comprehensive and controllable overview of the customer experience. It offers insights into customer profiles, helps optimize customer journeys, boosts sales and ensures impeccable aftersales service. Designed to increase personalization, seamless interactions and engagement, SAP CX significantly improves customer satisfaction and loyalty, directly influencing revenue growth.
Three key words of SAP CX
- Unrivalled customer experience: SAP CX revolutionizes the entire customer experience, with touchpoints ranging from sales and marketing to customer service and data management. The result is streamlined interaction in every step of the customer journey.
- Seamless integration, maximum satisfaction: SAP CX offers a balanced ecosystem of cloud solutions for smooth customer interaction. Thanks to streamlined data exchange, your customers can enjoy unparalleled service, which in turn increases satisfaction.
- Flexibility and growth: SAP CX's innovative approach provides a platform tailored to your unique business needs. Whether you’re expanding your products and services or refining your strategies, SAP CX offers the flexibility and scalability to optimize the customer experience and accelerate growth.
Getting started with SAP CX Cloud
The SAP CX suite consists of four specialized platforms that form the cornerstone of your business success:
SAP Commerce Cloud
Discover the power of SAP Commerce Cloud for successful e-commerce. With functionalities like PIM, CMS management and streamlined order processing, this platform helps you optimize online sales. Benefit from an intuitive interface, robust online service options and reliable 24/7 support.
SAP Emarsys
Explore the potential of SAP Emarsys as your omnichannel customer engagement platform. Create personalized, real-time interactions with your customers, regardless of your company’s size. Automate and seamlessly integrate campaigns across various platforms, including websites, apps, e-mails, text messages, digital ads and more.
SAP Customer Data Cloud
Discover SAP CDC, a comprehensive solution for securely storing and managing customer data, including single sign-on (SSO) and consent tools for both B2B and B2C markets. Benefit from progressive profiling, cookie acceptance and marketing preferences within marketing automation for valuable customer information.
SAP Customer Data Platform
SAP Customer Data Platform gives you real-time insight into customer data across your organization, driving impactful interactions and stimulating growth for both individual consumers and business accounts.
Accelerate online growth with SAP Customer Experience (CX)
Ready to enhance your online impact? Discover how SAP CX can help you stay ahead with exceptional customer interactions.
Request a demo and see for yourself!
Stronger together with the right SAP CX partner
Choosing the right partner is crucial for maximizing your SAP CX engagement. A good partner not only ensures smooth implementation, but they also become an extension of your team, with a focus on the long-term success of your business.
Elision offers a full range of implementation and consulting services to help you get the most out of your SAP CX solution and the largest team of SAP CX developers in the Benelux.
Why choose Elision?
- Composable thinking: We adopt a composable approach, carefully analyzing the building blocks, components and processes before selecting the most suitable technologies within SAP and other leading software solutions.
- Specialized knowledge: Our trained and certified SAP CX consultants are equipped with the latest knowledge and best practices.
- Customization and flexibility: We use SAP CX to strategically address issues based on your business objectives.
- Integrated approach: Thanks to our extensive knowledge of both SAP CX and standalone technologies, we guarantee comprehensive management of the customer experience.
- Training and support: From initial implementation to post-live support, our custom SAP CX training programs ensure your team is armed for success.
- Continuous improvement: We stay up to date on the latest trends and technologies and promptly implement these in your organization.
Discover our success stories
Bekroond met de SAP Expert en Gold Partner status
We barsten van trots als erkende SAP Expert Partner, voorheen bekend als Gold Partner. Deze titel is voor ons geen simpel insigne, maar een bewijs van onze unieke positie in de Benelux, verdiend door de onstuitbare inzet en grondige kennis van onze 120 CX-consultants. Hun dagelijkse streven naar kwaliteitsverhoging onderstreept onze verdienste van deze onderscheiding. Bij Elision symboliseert de SAP Expert Partner-status onze niet-aflatende toewijding en belofte aan het leveren van niets anders dan de allerbeste SAP CX-projecten.
SAP Expert and Gold Partner status
We are extremely proud to announce that we recently achieved SAP Expert Partner status (formerly Gold Partner status). For us, this title is more than symbolic; it represents our unique position in the Benelux, achieved through the unwavering dedication and extensive expertise of our 120 CX consultants. Their daily commitment to quality improvement highlights why we deserve this distinction. At Elision, SAP Expert Partner status embodies our relentless dedication to delivering exceptional SAP CX projects.
Interested in a CX demo?
As a leading full-service CX partner, we specialize in helping businesses transition to a more sustainable customer experience. Elision is the first SAP CX Expert partner in the Benelux for full digital transformations in e-commerce, marketing and customer data solutions. We look forward to supporting you with your CX challenges. Request a demo and discover how SAP CX can seamlessly integrate into your existing tech ecosystem.
