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Customer Engagement Services
New technologies and ever-increasing customer expectations are rapidly transforming the customer experience in every sector. Digital marketing plays a key role in this transformation. Organizations need to be agile enough to combine, redesign, and optimize the value propositions and channels of their products and services. To create a great customer experience, you must understand the needs of the individual customer and be able to engage with them in real-time across all channels.
Elision’s customer engagement services can support your organization to take on the challenge of this transformation. This all starts with getting a better understanding of your business goals and current IT landscape. Do you need automated integration with SAP Sales Cloud to support your sales team with hot leads? Or do you want to follow up with your customers via a personalized e-mail to make sure they complete their order in SAP Commerce Cloud?
Our experienced consultants specialize in SAP Marketing Cloud and Emarsys solutions and are ready to help you with their out-of-the box capabilities. This means you get a quicker return on your investment.