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Excellent CX with SAP Commerce Cloud

Together, we built a new state-of-the-art webshop from scratch within 6 months with extended payment methods, order management and even a login portal for customers to easily follow up on orders and purchases. That's why we won the silver award for Business Transformation during the SAP Best of Customer Success for Atlas Copco - Power Technique.

Summary

Sector

Manufacturing

Platforms
SAP logo

SAP Commerce Cloud

SAP logo

Spartacus

SAP logo

SAP Cloud Platform Integration

Integrations
SAP logo

SAP ERP

SAP logo

SAP Cloud Platform Integration

A better online purchase environment for all customers

SAP Commerce Cloud grows the online customer base by providing a modern e-commerce experience that can compete with the known online marketplaces. A new credit card webshop guides all customers throughout the whole experience: knowing that they have genuine parts that are compatible with their machines and can securely pay with their desired online payment method. SAP Commerce Cloud, in combination with the portal, would be the one-stop shop for a purchase, an order, and any other relevant information.

Atlas Copco PT 2

Rapid time to market

One of the main goals was to go live as soon as possible with an MVP.

By using Spartacus as a starting point, we could use a lot of out-of-the-box functionalities that helped us to get started fast. And by making high-fidelity mock-ups early in the requirement gathering phase, the stakeholders could give relevant feedback. Combined with an agile approach… we went live with the MVP in the UK in less than 6 months.

The project received a lot of attention from Atlas Copco. Especially the short implementation time was an eyecatcher within Atlas Copco because of the size & complexity of the company.

ACPT Rapid Time To Market

Best of Customer Success

We won the silver award for Business Transformation within e-commerce during the SAP Best of Customer Success. Together, we built a new state-of-the-art webshop from scratch within 6 months that is now serving customers that Atlas Copco didn't reach before with SAP Commerce Cloud and SAP Marketing Cloud as the key solutions.

Atlas Copco Team

Continuous optimizations

Since go-live, we are continuously adding user experience features, new functionalities and more integrations to our MVP e-commerce platform to bring a modern and enhanced experience to customers in 180 countries.

ACPT Continuous Optimizations

About Atlas Copco

Atlas Copco is a global, industrial company based in Stockholm, Sweden, with almost 40 000 employees and customers in more than 180 countries.

They are pioneers and technology drivers, and industries all over the world rely on their expertise. Their market-leading compressors, vacuum solutions, generators, pumps, power tools and assembly systems can be found everywhere.

The Power Technique service business area provides a complete range of aftermarket services and digital solutions with a focus on spare parts, professional service and equipment overhaul. Being connected to their customers enables them to come up with great ideas.

ACPT About Atlas Copco
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